Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Lead the design and implementation of complex software systems and integrations.
Develop scalable, maintainable, and secure software solutions with a focus on performance.
Mentor and coach junior and mid-level engineers through code reviews and design discussions.
EasyPost is a YC unicorn that makes shipping simple for businesses of all sizes. The team is rapidly growing and values elegant architecture, fast decisions, and continuous improvement.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Act as first-line technical support for Oscilar's customers, analyzing and resolving issues via the support system.
Collaborate with Support Engineering, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues.
Write SQL queries and Python scripts to troubleshoot, replicate, and debug customer problems and API integrations.
Oscilar builds an AI Risk Decisioning Platform for banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk. The company is a global, high-growth AI startup with a remote-first, collaborative culture and teammates from industry leaders like Meta, Uber, Citi, and Confluent.
Partner directly with customers to identify data challenges and design technical solutions, connecting data sources and automating workflows.
Deploy and optimize AI-powered tools and workflows for customers, educating them on prompt engineering and LLM best practices.
Build and extend internal tooling (importers, parsers, and reporting pipelines) to reduce manual burden and improve platform reliability.
Standard Metrics is an AI-driven financial data platform that helps investors and portfolio companies make informed decisions with automated reporting and benchmarking tools. We are a team of optimistic product builders backed by 8VC and Spark Capital, trusted by top VC/PE firms.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.
Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix.
Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause.
Deliver high-quality engineering work that improves the platform and directly addresses customer needs.
VulnCheck delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for data lakes, ETL pipelines, automation, and AI workflows. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Design and build robust, scalable backend systems and APIs across Twilio Segment's data platform.
Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
Twilio provides real-time communications and data solutions that help companies and developers worldwide build better customer experiences. With thousands of employees globally, they foster a remote-first culture focused on diversity, equity, and inclusion.
Configure Plenful for new customers and use cases, executing implementations and refining processes.
Engage customers in meetings to gather feedback and guide timelines for seamless experiences.
Collaborate with Sales, Account Management, Engineering, and Product to drive customer success and expansions.
Plenful builds an AI workflow automation platform for healthcare teams, backed by a $50M Series B from notable investors. They serve 90+ leading health systems across the US and are growing rapidly.
Support client environments and troubleshoot using REST services, API tools, and monitoring platforms.
Monitor production applications and message distributions using tools like DataDog, Twilio, and Salesforce.
Collaborate cross-functionally in an agile DevOps environment, maintaining documentation and driving process improvements.
Lirio is a technology company that uses behavioral science and AI to drive health engagement and behavior change. They emphasize a collaborative, agile environment and high-quality work, with a focus on client operations.
Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.
Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.
Design and maintain scalable, high-performance systems for massive data ingestion and high availability.
Build resilient API integrations and advance observability with comprehensive logging and monitoring.
Optimize software delivery through CI/CD pipelines and foster collaborative excellence through Agile practices.
Pagefreezer provides solutions for archiving online content to ensure compliance and enable litigation. The company has been recognized as one of Canada's top employers and fosters a values-led culture.
Diagnose and resolve customer-reported issues quickly, from investigation through durable fix.
Deliver high-quality engineering work that improves platform reliability and directly addresses customer needs.
Partner closely with Customer Success to align on technical solutions and maintain backend systems, APIs, and data pipelines.
VulnCheck is The Exploit Intelligence Company, delivering structured exploit intelligence for exploitation prevention. Founded in 2021, the company has a transparent, collaborative, and supportive culture with a team of cybersecurity experts.
Design, build, and operate scalable backend services, APIs, and data pipelines for ML-driven personalization.
Improve reliability, performance, and observability of production ML systems, including model versioning and safe rollout.
Collaborate with data scientists and product engineers to translate business needs into robust technical solutions.
Hungryroot uses AI to build a consumer-centric food and wellness company, acting as a personal assistant for healthy living by recommending and delivering healthy groceries, recipes, and supplements. They are a distributed team across 28+ US states with a remote-first culture emphasizing collaboration, flexibility, and an annual company retreat.
Maintain stability, reliability, and performance of cloud and core platform environments supporting enterprise customers.
Investigate complex technical issues across infrastructure, APIs, integrations, and distributed services.
Act as a technical bridge between customers, technical account teams, and Engineering to turn findings into actionable solutions.
Jobgether uses an AI-powered matching process to streamline job applications. It is an inclusive equal-opportunity workplace that processes applications quickly and fairly.
Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.
Support project delivery by building features, integrations, and fixes for active client projects.
Maintain production platforms through dependency upgrades, performance tuning, and security patching.
Handle incidents during business hours rotation, from triage and communication to postmortem and follow-up.
Labrynth builds AI-powered platforms that navigate complex regulations for heavily regulated industries like energy and government. They operate as a small, forward-deployed engineering organization with high-velocity teams embedded directly with clients.
Design and build scalable backend systems, APIs, and data pipelines
Own services end-to-end from architecture, development, deployment, to operation
Mentor junior engineers and contribute to a strong engineering culture
We transform vulnerability intelligence by helping security teams act faster with more confidence. We have a transparent, collaborative culture with a small, smart, and supportive team built on over two decades of cybersecurity experience.