Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
Support non-engineering teams by debugging and explaining the Ada platform.
Become a product expert to drive feature requirements and bug reports.
Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.
Troubleshoot and resolve API issues using internal systems and tools, maintaining full ownership of customer requests.
Provide regular communication with customers and assist in diagnosing software problems via ticketing system, phone, video, email, or chat.
Partner with internal technical teams including product management, engineering, DevOps, and cloud operations to resolve configuration issues, software bugs, and system failures.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland has grown to a company of nearly 4,000 employees and fosters an employee-centric culture with career development resources, wellbeing programs, and innovation practices.
Troubleshoot complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize product gaps, bugs, and client feedback for improvement.
Build internal tools, scripts, and dashboards to enhance support efficiency and monitor API health proactively.
Zerohash is the leading crypto and stablecoin infrastructure platform, enabling banks and fintechs to offer digital asset services without building blockchain infrastructure. Founded in 2017, the company has raised over $280 million in funding and is trusted by major financial brands, guided by principles of independence, passion, and collaboration.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.
Manage partner integrations and ensure production readiness through configuration and testing.
Investigate transaction failures using logs and monitoring tools to determine root causes.
Provide L2/L3 technical support and collaborate with cross-functional teams to improve reliability.
The partner company specializes in fintech integration and support services. It is an agile, international team focused on transparency and innovation.