New Technical Support Specialist- Swing Shift
Benefits
Unlimited PTO
6w maternity
6w paternity
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Position Summary:
- The Technical Support role supports client environments, troubleshoots issues, and ensures quality service delivery.
- This position requires hands-on experience with REST services, API tools, and monitoring platforms.
Key Responsibilities:
- Manage client environments using REST tools like Postman API.
- Monitor production applications and message distributions with DataDog, SendGrid, and Twilio.
- Assist in User Acceptance Testing and maintain documentation.
Qualifications:
- Bachelor’s degree in a related field preferred.
- 2-5 years experience in a similar role supporting a SaaS product.
- Intermediate use of Python, HTML, CSS, and SQL.
Lirio
Lirio is a technology company that uses behavioral science and AI to drive health engagement and behavior change. They emphasize a collaborative, agile environment and high-quality work, with a focus on client operations.