Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Field complex and escalated technical issues for high-value clients.
Work directly with clients to resolve issues and maintain SLAs.
Serve as escalation point and product expert for support reps.
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.
Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Provide timely assistance to users of Lingraphica speech-generating devices and software.
Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues and deploy enhancements.
Manage a support caseload including inquiries via phone, email, chat, and scheduled appointments.
Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.
BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.
Serve as the first point of contact for technical support on smart cooler vending equipment, including mobile apps, payment readers, and connectivity issues.
Guide customers through structured troubleshooting, documentation, and escalation to Tier II when needed.
Maintain accurate records and communicate clearly with customers to resolve issues efficiently.
Smart Cooler Vending provides smart cooler vending equipment and connected solutions for operators. The company is a growing organization with a focus on customer success, technical support, and innovation in unattended retail.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.