Provide timely assistance to internal and external users of Lingraphica devices and software.
Collaborate with teams to swiftly resolve issues and deliver an exceptional user experience.

Essential Duties:

Leverage LMS to develop expert-level product knowledge.
Manage support caseload via phone, email, chat, and scheduled appointments.
Participate in pre-launch product testing and report defects.

Qualifications:

Bachelor's degree or equivalent, 3-5 years technical support experience.
Bilingual English/Spanish, proficiency in major OS and consumer tech.
Patience, empathy, and a determination to support individuals with communication difficulties.

Lingraphica

Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.

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