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Key Responsibilities:
- Maintain awareness of company updates and processes for assigned duties.
- Communicate with prospects and customers through inbound/outbound calls, email, and online chat.
- Manage frontline activities using a ticket system to document issues and transfers.
Qualifications:
- Bachelor's degree or equivalent combination of education and experience.
- 2 years of customer service experience.
- Proficiency with Microsoft Office, VOIP, Zoom.
Work Environment:
- Performed remotely from a home office with reliable internet.
- No travel required.
- Reasonable accommodations provided for disabilities.
Compensation and Benefits:
- Starting salary range of $50,000 to $55,000 per year.
- $3,000 bilingual differential for Spanish proficiency.
- Comprehensive benefits package including medical, dental, vision, and 401(k).
Lingraphica
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in AAC technology and a fast-paced, goal-oriented employer focused on improving communication outcomes.