Provide first-line technical support to customers, helping them resolve issues and make effective use of Everway products.
Work closely with customers and internal teams to investigate problems, document solutions, and contribute to a positive customer experience.
Develop technical expertise while building knowledge across products, systems, and customer environments.

Responsibilities:

Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.

Essential Criteria:

1+ year of experience in technical support, customer support, help desk, or related environment.
Experience troubleshooting technical issues and supporting customers to resolution.
Ability to manage multiple customer requests and prioritise effectively.

Everway

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.

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