Customer Support Specialist (Night Shift)

Your Responsibilities:

• Provide first-line support to customers and internal users via chat, email, and phone in English.
• Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
• Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.

Qualifications:

• 1+ year of Technical Support experience with strong networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Good understanding of hardware and software diagnostics and excellent communication skills.
• Ability to explain complex concepts clearly and prioritize tasks effectively.

What We Offer:

• Competitive salary with flexible working hours and remote, hybrid, or office options.
• Private medical insurance for you and your family, plus 5 additional vacation days and fully paid sick leave.
• Language classes, allowance for significant life events, and modern office amenities.

About the Company:

• Gcore is an international cloud and edge leader headquartered in Luxembourg, serving global clients like World of Tanks, Avast, and Unity.
• The team of over 550 professionals builds infrastructure and software that supports the entire digital ecosystem.