Customer Support Engineer (Tier 1)

Key Responsibilities:

• Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
• Manage high-velocity ticket queue with focus on fast response and resolution.
• Drive positive user outcomes through clear, empathetic technical guidance.

What We Offer:

• Inclusive, flexible environment with remote-first culture and annual retreats.
• Competitive total compensation including base salary, equity, and variable commission.
• Comprehensive benefits: health, vision, dental, retirement matching, and professional development budget.

Who You Are:

• Natural tinkerer with deep curiosity and homelab or open-source contributions.
• Foundational understanding of networking fundamentals (DNS, IP, firewalls, routing).
• Proficient in troubleshooting across macOS, Windows, Linux, and mobile OS.