Similar Jobs
See allStaff Engineering Support Engineer
Dragos
UK
Kubernetes
Linux
Elasticsearch
Technical Support Engineer
Illumio
Canada
Technical Support
Windows
Linux
Associate Technical Support Engineer
Dragos
Americas
Linux
Networking
Technical Support
Senior Support Engineer
Jobgether
Ireland
Linux
Kubernetes
Python
Solutions Support Engineer
Wiz
Ireland
Cloud Security
Kubernetes
Python
Role Responsibilities:
- Provide Tier 2/3 technical support for customers and internal teams.
- Troubleshoot issues across operating systems, cloud platforms, and application stacks.
- Reproduce customer issues, document remediation steps, and collaborate on bug resolution.
Required Skills:
- Strong troubleshooting across multi-platform and cloud environments.
- Solid understanding of networking fundamentals, system logs, and cloud logging.
- Experience writing technical documentation and customer-facing remediation steps.
Preferred Experience:
- Working knowledge of Terraform or scripting in Python, Ruby, or PowerShell.
- Experience in digital forensics and incident response industries.
- Proficiency with web developer tools and proxies like Burp Suite or Postman.
Volexity
Volexity provides cybersecurity solutions with a focus on digital forensics and incident response. The company is an equal opportunity employer and values diversity, with a moderate team size supporting a growing software product line.