Act as a frontline engineer diagnosing, debugging, and solving complex issues related to our platform and integrations. Identify systemic issues before they become customer-facing problems by monitoring usage trends and system health. Work side-by-side with Engineering and Product teams to identify root causes and ensure we’re solving the right problems. Triage bugs, create detailed reproduction cases, and collaborate closely with engineering to deliver high-quality fixes.
Job listings
We are seeking a highly skilled Informix Migration Consultant to lead the assessment and modernization of a mission-critical legacy system built on Informix database and 4GL applications. The ideal candidate will conduct an analysis, define a migration strategy, and develop a roadmap to transition to a modern, scalable solution, ensuring minimal disruption to operations.
US
Unlimited PTO
In this role, you will serve as a Tier 2 support professional, ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately. Working within a highly matrixed and collaborative environment, you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor.
$120,000–$160,000
USD/year
Advise and handle support requests from enterprise customers on the PlanetScale platform. Become a customer-facing subject-matter expert, identifying product gaps and escalating them while participating in an on-call rotation for high-priority issues. Requires excellent debugging and communication skills and comfort delving into unfamiliar code.