Tier I Technical Support Specialist

About the Role:

• This is a fully remote Tier I technical support role focused on helping operators successfully run smart cooler vending equipment.
• You will serve as the first point of contact for technical questions involving connected machines, mobile apps, payment readers, and basic connectivity issues.

Key Accountabilities:

• Receive and respond to technical support requests, document issues, and perform approved first-line troubleshooting.
• Support customer onboarding, app navigation, and escalation to Tier II with complete handoffs.
• Maintain accurate records and communicate professionally throughout the support process.

Requirements:

• 1-3 years of experience in technical support, customer support, or a similar customer-facing role.
• Basic understanding of smart devices, mobile apps, Wi-Fi, Ethernet, and cellular connectivity.
• Strong written and verbal communication skills, attention to detail, and ability to follow structured troubleshooting checklists.

Benefits:

• Compensation: $17–$27 USD per hour.
• Fully remote and full-time opportunity.
• Hands-on experience with smart vending technology, IoT, payment systems, and structured support workflows.