Source Job

• Field complex and escalated technical issues for high-value clients.
• Work directly with clients to resolve issues and maintain SLAs.
• Serve as escalation point and product expert for support reps.

Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Assist customers with their needs and resolve inquiries via phone, chat, and email.
• Document technical issues and maintain detailed interaction records for future reference.
• Proactively resolve concerns to drive satisfaction and foster long-term loyalty.

Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Manages inbound customer requests for technical support and services.
• Resolves customer support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.
• Identifies customer needs and helps them leverage specific Allego features.

Allego is a rapidly growing SaaS technology company and creator of the market-leading Revenue Enablement Platform. It has been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Become an expert in the product and proactively manage support tickets.
• Understand, reproduce, and diagnose customer problems with root cause analysis.
• Communicate clearly with customers and collaborate across teams to resolve issues.

Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.

• Provide best-in-class customer support via email, chat, and phone for Xplor's software products.
• Document all customer interactions and escalate complex issues following company policies.
• Meet or exceed personal KPI targets for performance metrics while maintaining high customer satisfaction.

Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. The company serves over 130,000 businesses globally and fosters a culture of growth, diversity, and inclusion with core values like 'Find a better way' and 'Win together'.

• Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
• Manage support requests through ticketing systems, configure user access, and resolve system issues.
• Collaborate with product, engineering, and operations teams to enhance systems and document processes.

Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Act as first-line support via chat, resolving product issues with empathy and efficiency.
• Document bugs, analyze logs, and collaborate with engineering for resolution.
• Own the knowledge base, create help center articles, and support new feature releases.

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.

• You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
• Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
• You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.

Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.

• Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
• Conduct video calls to guide users, train them on platform features, and promote self-service resources.
• Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.

PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.

• Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
• Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
• Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.

• Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
• Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
• Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide technical support to customers through email, chat, and other support channels
• Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
• Guide customers through product configuration and troubleshooting in a clear, practical way

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.

• Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
• Verify user identities, perform password resets, account unlocks, and manage credentials.
• Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.

Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.

• Provide high-quality technical support to customers across multiple channels, troubleshooting issues and investigating software behavior.
• Learn and apply comprehensive product knowledge across Granicus solutions, and assist in case escalations and mentoring peers.
• Participate in 24/7/365 on-call support rotations and collaborate with cross-functional teams to improve product efficiency.

Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.