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What Your Impact Will Look Like:
- Learn and apply comprehensive product knowledge across Granicus solutions.
- Support leadership with daily operational tasks like queue monitoring and case assignment.
- Deliver high-quality technical solutions and troubleshoot issues.
Knowledge/Skills/Abilities:
- 3+ years in technical support or related role.
- Experience with enterprise SaaS and web-hosted software.
- Ability to communicate professionally and empathetically.
You Will Love This Job If You Have:
- Proven ability to deliver high-quality support across multiple channels.
- Skilled in troubleshooting diverse issues and replicating customer environments.
- Experience training or coaching junior support staff.
Ideal Candidate Also Has Experience With:
- Web technologies (HTML, CSS, basic scripting).
- Troubleshooting applications and server hardware.
- Help desk and ticketing software (Salesforce, JIRA, etc.).
Granicus
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.