Source Job

• Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
• Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
• Train new providers on the platform and maintain technical FAQ documentation.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
• Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
• Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.

Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.

• Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
• Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
• Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.

Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.

• Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
• Manage support requests through ticketing systems, configure user access, and resolve system issues.
• Collaborate with product, engineering, and operations teams to enhance systems and document processes.

Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Own and manage customer tickets from intake to resolution or escalation.
• Troubleshoot customer-reported issues directly, resolving what you can without waiting.
• Communicate proactively, flagging blockers and risks before they become problems.

GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
• Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
• Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.

Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.

• Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
• Support customers script-free by exercising good judgment and research methods to resolve issues.
• Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.

FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.

• Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
• Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.

• Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
• Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
• Assist with onboarding, documentation, and administrative processes while protecting confidential information.

ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.

• Assist customers with procedural or operating difficulties using KPA software applications.
• Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
• Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.

KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
• Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
• Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.

BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.

• Provide technical support to clients via cases and chat, ensuring efficient resolution.
• Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
• Collaborate with internal teams to accelerate issue resolution and deliver timely updates.

RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.

• Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
• Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
• Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.

Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.

• Provide guidance and troubleshooting support to internal teams on business applications usage.
• Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
• Escalate complex issues to relevant departments and document interactions for process improvement.

We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.

• Provide Tier I support and document issues into a ticket management system.
• Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
• Manage escalations and seek process improvements to enhance service delivery.

Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.

• Act as the primary point of contact for advanced technical support and product-related inquiries, providing exceptional service through email and live calls.
• Troubleshoot and resolve complex technical issues involving APIs, SAML, SSO, integrations, and data connectors, collaborating with product and engineering teams.
• Develop and maintain technical documentation, conduct training sessions, and continuously improve the support process.

Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We are a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.