Source Job

• Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
• Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
• Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.

This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.

• Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
• Manage support requests through ticketing systems, configure user access, and resolve system issues.
• Collaborate with product, engineering, and operations teams to enhance systems and document processes.

Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.

• Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
• Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
• Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.

Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.

• Provide first-line technical support across phone, email, chat, and self-service portals.
• Diagnose and resolve hardware, software, access, and network connectivity issues.
• Document and track incidents using IT service management tools like ServiceNow.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
• Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
• Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.

Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
• Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.

• Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
• Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
• Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.

Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.

• Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
• Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
• Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.

BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Provide timely technical assistance and monitor client environments for radiology professionals.
• Troubleshoot application, software, network, and workflow issues using established procedures.
• Collaborate with cross-functional teams to resolve incidents and improve support processes.

They are a healthcare technology company providing SaaS solutions to radiology professionals. They operate in a fast-paced, high-growth startup environment.

• Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
• Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
• Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.

Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.

• Provide high-touch operational support and specialized coordination across customer workflows.
• Manage complaint and escalations investigations and resolution end to end.
• Collaborate cross functionally with internal teams to resolve issues and advocate for clients.

Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.

• Field complex and escalated technical issues for high-value clients.
• Work directly with clients to resolve issues and maintain SLAs.
• Serve as escalation point and product expert for support reps.

Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.

• Provide timely, technically sound support on complex issues involving Constructor APIs, SDKs, data integrations, and tagging.
• Own customer-facing technical conversations across tickets, Slack, and calls, ensuring customers understand the resolution.
• Troubleshoot issues by reviewing payloads, logs, API behavior, and implementation details, guiding customers toward resolution.

Constructor is a next-generation platform for search and discovery in ecommerce, optimizing for metrics like revenue, conversion rate, and profit. The company is US-based, founded in 2015, and powers over 1 billion queries daily for companies like Sephora, Under Armour, and Petco, with a team that values empathy, openness, and continuous improvement.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.