Application Support Specialist - Weekend Nights
Benefits
Unlimited PTO
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Key Responsibilities:
- Proactively monitor client systems and respond to issues during weekend and overnight shifts.
- Investigate and resolve support requests per SLAs, documenting incidents thoroughly.
- Escalate complex issues and collaborate with engineering and product teams.
Requirements:
- Minimum 3 years of Level I technical support experience in a customer care or service desk environment.
- Healthcare support experience strongly preferred, with radiology or PACS expertise highly desirable.
- Proficiency in Zendesk and Google Workspace, with ability to explain technical concepts to clinicians.
Benefits:
- Competitive hourly rate of $30–$36, plus equity and stock options.
- Comprehensive medical, dental, vision, and life insurance, with 401(k) matching.
- Flexible paid time off, paid parental leave, Apple equipment, and professional development opportunities.
Partner Company
This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.