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About the Role:
- We are seeking a Technical Support Specialist to support our West Coast provider and client operational hours.
- The role involves owning the ticket queue, troubleshooting issues, and training providers.
- Ideal candidates are located in PST and enjoy digging into technical issues.
Responsibilities:
- Own the ticket queue: triage and respond to inbound support requests per SLAs.
- Serve as front-line support for providers and clients, answering programmatic questions.
- Troubleshoot software and hardware issues, and triage complex issues to appropriate teams.
Qualifications:
- Strong technical support background with experience in user support and multiple systems.
- Excellent communication skills and ticketing system expertise (Zendesk, ServiceNow).
- Ability to learn platform architecture and troubleshoot remotely.
Benefits:
- Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
- Equity in the company through restricted stock units, 401(k) with up to 3% matching.
- Paid parental leave, monthly tech allowance, and well-being perks.
Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.