Technical Support Engineer

Team Specific Duties and Responsibilities:

• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance.
• Communicate with government or education customers and escalate incidents as needed.

Preferred Qualifications:

• Fluent in English with excellent written and verbal communication skills.
• Previous experience in a client-facing technical role with strong problem-solving skills.
• Ability to explain complex concepts in plain English and work flexible hours.

Benefits and Perks:

• Medical, Dental, Vision, Life and Disability Insurance, and EAP.
• 401(k) retirement plan with uncapped paid time off and 14 paid holidays.
• Opportunity for long-term incentives in the form of equity and short-term incentives of bonus or commission.