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Key Responsibilities:
- Proactively respond to client issues and monitor client environments to identify potential problems.
- Triage, troubleshoot, and resolve customer requests in accordance with SOPs and SLAs.
- Collaborate with internal teams and document incidents thoroughly.
What You’ll Bring:
- 3+ years of technical troubleshooting in a customer support environment.
- Experience with radiology, PACS, and clinical applications.
- Ability to work overnight shifts and participate in rotating coverage.
Why You’ll Love This Role:
- Fully remote position within the United States.
- Competitive hourly compensation with equity and benefits.
- Flexible PTO, medical/dental/vision insurance, 401(k) matching.
Partner Company
The company provides critical radiology technology and clinical applications to support healthcare professionals. It is a remote-first, fast-paced startup environment with a strong emphasis on collaboration and innovation.