Serve as a frontline technical resource for clinicians, troubleshooting issues and monitoring systems to ensure reliable performance of radiology applications.
Collaborate with engineering and product teams to investigate software issues, document incidents, and contribute to knowledge bases and runbooks.
Work overnight shifts (Monday-Friday) with rotating weekend coverage, providing remote support to healthcare professionals across the United States.
RadiologyPACSDICOMCustomer ServiceTechnical Support
Provide timely technical assistance and monitor client environments for radiology professionals.
Troubleshoot application, software, network, and workflow issues using established procedures.
Collaborate with cross-functional teams to resolve incidents and improve support processes.
They are a healthcare technology company providing SaaS solutions to radiology professionals. They operate in a fast-paced, high-growth startup environment.
Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.
This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.
Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
Contribute technical runbooks and mentor analysts on triage across technical boundaries.
Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.
Provide advanced technical support for Radiology IT systems, including PACS and RIS, ensuring minimal downtime and optimal performance.
Troubleshoot DICOM and HL7 interoperability standards to maintain seamless integration between medical imaging systems.
Create and maintain comprehensive technical documentation and resolve issues in ticketing systems to build organizational knowledge.
Intelerad provides medical imaging solutions that streamline healthcare workflows and improve patient outcomes. The company has nearly 800 employees across offices in four countries, serving over 2,000 healthcare organizations.
Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by reducing administrative burden for clinicians. Backed by top VCs and ranked #1 for improving clinician experience, the company values candor, positivity, and deep thought, and is recognized as a LinkedIn Top Startup.
Provides remote technical, applications, and system support for customers and business units.
Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'
Serve as the first point of contact for client inquiries, providing timely support via email, chat, and phone.
Investigate and resolve technical issues using internal documentation and tools, escalating when necessary.
Maintain strong client relationships through empathy, clear communication, and proactive problem-solving.
SmarterDx is a healthcare technology company that uses AI to improve clinical documentation and revenue cycle management. The company is a growing startup focused on ownership, collaboration, and proactive problem-solving.
Provide comprehensive support for POS software and hardware issues at retail locations.
Repair and maintain equipment including terminals, scanners, printers, and computers.
Perform remote troubleshooting and assist with setup of new hardware and software.
CGS Nexus provides technical support and maintenance services for retail POS systems and equipment. The company offers remote roles and is currently seeking a temporary night shift representative with strong technical skills.
Lead major incident resolution and act as Subject Matter Expert for product areas, mentoring junior engineers.
Provide advanced technical training to TAC, Upgrade, and Project Engineering teams.
Collaborate with development to resolve complex escalations and improve support tools.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions including diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, and in-vitro diagnostics. The company is part of Fujifilm, a global organization with over 70,000 employees, guided by the purpose of 'giving our world more smiles.'
Interpret high volume of diagnostic studies remotely including X-ray, CT, MRI, ultrasound, and other modalities.
Deliver prompt, accurate, and well-documented reports to referring clinicians across multiple locations.
Communicate critical findings directly with providers via phone or secure messaging.
SimonMed Imaging provides remote diagnostic imaging interpretation services using advanced teleradiology technology. They support nationwide imaging needs with a focus on collaboration and quality, offering a flexible remote work environment.