Provides remote technical, applications, and system support for customers and business units.
Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.
FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'
Provides remote technical support for Synapse products and troubleshoots complex issues across multiple software and hardware systems.
Collaborates with peers and Lead Team members to develop innovative solutions and documents cases for knowledge base articles.
Maintains expert knowledge of medical imaging products, monitors TAC phone system, and ensures positive customer surveys and accurate documentation.
FUJIFILM Healthcare Americas Corporation develops cutting-edge healthcare solutions across diagnostic and enterprise imaging. With over 70,000 employees globally, we are driven by our Group Purpose of 'giving our world more smiles' and offer a dynamic, flexible work environment.
Provide advanced technical support for Radiology IT systems, including PACS and RIS, ensuring minimal downtime and optimal performance.
Troubleshoot DICOM and HL7 interoperability standards to maintain seamless integration between medical imaging systems.
Create and maintain comprehensive technical documentation and resolve issues in ticketing systems to build organizational knowledge.
Intelerad provides medical imaging solutions that streamline healthcare workflows and improve patient outcomes. The company has nearly 800 employees across offices in four countries, serving over 2,000 healthcare organizations.
Provide technical support for PACS systems, including Synapse workflows and implementations.
Manage clinical data transfer protocols and interfaces such as HL7 and DICOM.
Work remotely with shift timing from 9 AM to 6 PM EST on a 6-month contract-to-perm basis.
My Company supports several nationally-known clients by providing access to a variety of jobs on an ongoing basis. They are a staffing firm that values collaboration and long-term relationships with both clients and candidates.
Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.
The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.