Source Job

• Provides remote technical, applications, and system support for customers and business units.
• Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
• Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'

• Provide advanced technical support for Radiology IT systems, including PACS and RIS, ensuring minimal downtime and optimal performance.
• Troubleshoot DICOM and HL7 interoperability standards to maintain seamless integration between medical imaging systems.
• Create and maintain comprehensive technical documentation and resolve issues in ticketing systems to build organizational knowledge.

Intelerad provides medical imaging solutions that streamline healthcare workflows and improve patient outcomes. The company has nearly 800 employees across offices in four countries, serving over 2,000 healthcare organizations.

• Provide advanced application-level support for PACS and medical imaging software, troubleshooting configuration and workflow issues.
• Partner with radiologists, technologists, and IT teams to resolve complex application challenges and optimize system performance.
• Maintain healthcare interoperability standards (DICOM, HL7) and document technical resolutions to build organizational knowledge.

Intelerad provides medical imaging solutions that streamline information flow for healthcare, simplifying complex processes and improving patient outcomes. The company has nearly 800 employees in offices across four countries, empowering over 2,000 healthcare organizations worldwide.

• Provide technical support for PACS systems, including Synapse workflows and implementations.
• Manage clinical data transfer protocols and interfaces such as HL7 and DICOM.
• Work remotely with shift timing from 9 AM to 6 PM EST on a 6-month contract-to-perm basis.

My Company supports several nationally-known clients by providing access to a variety of jobs on an ongoing basis. They are a staffing firm that values collaboration and long-term relationships with both clients and candidates.

• Serve as primary technical contact for users and customers, coordinating issue resolution through phone, email, and ticketing systems.
• Provide second-level technical support for healthcare IT systems, diagnosing and resolving complex hardware, software, networking, and application issues.
• Collaborate with IT, Product, Engineering, and other teams to investigate complex technical problems and implement effective solutions.

The company provides technical support services within a healthcare IT environment, where reliability and responsiveness are critical. They are a partner company that values collaboration, customer focus, and technical excellence.

• Provide technical guidance and remote diagnostic evaluations for MI-SPECT equipment, identify problems and action plans, and mentor junior team members.
• Drive individual KPIs and Onsite to Online strategy, work rotating shifts, and travel 10% for customer meetings and technical repair.
• Must be bilingual in English and Spanish, with 10 years of technical proficiency in Siemens MI SPECT repair and knowledge of DICOM, networking, and Microsoft products.

Siemens Healthineers is a medical technology company that pushes boundaries to create better outcomes and experiences for patients worldwide. With over 72,000 employees across more than 70 countries, they foster a culture of inclusivity and innovation.

• Install and support digital products for capturing, archiving, and sharing clinical video and data.
• Provide technical support and troubleshooting for Intuitive digital products.
• Perform remote and on-site system installations and configurations.

Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.

• Provide first-line technical support across phone, email, chat, and self-service portals.
• Diagnose and resolve hardware, software, access, and network connectivity issues.
• Document and track incidents using IT service management tools like ServiceNow.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.

• Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
• Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
• Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.

Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.

• Serve as the initial point of contact for technical support requests through phone, email, and other channels.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
• Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
• Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.

PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.

• Act as the initial escalation point for complex incidents and requests across Microsoft 365, Windows, macOS, and Linux.
• Troubleshoot cloud and on-premises infrastructure, networking, firewalls, and security, ensuring timely resolution within SLAs.
• Maintain accurate documentation in Autotask PSA, contribute to knowledge articles, and support team improvement initiatives.

A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
• Install, configure, and maintain IT systems, including hardware, software, and network equipment.
• Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.

The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.

• Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
• Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
• Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.

Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.

• Provide first-class technical support to users across the business, both in person and remotely.
• Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
• Manage support tickets, install and configure software, and assist with technology upgrades and projects.

Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.