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Customer Support Specialist
MEDFAR Clinical Solutions
Quebec, Canada
Customer Service
Technical Support
Problem Solving
Responsibilities:
- Provide technical guidance and documentation for customer and Field Service Engineer calls.
- Perform remote diagnostic evaluations of MI-SPECT equipment and identify complex problems.
- Mentor TST 1-3, contribute to product knowledge dissemination, and support Operations Manager.
Qualifications:
- Associate's degree or vocational training in Electronics or Biomed Engineering, or equivalent experience.
- 10 years of technical proficiency in Siemens MI SPECT repair, plus DICOM, networking, and Microsoft skills.
- Bilingual English and Spanish required; CT theory and SAP experience preferred.
Benefits:
- Medical, dental, vision, and 401(k) retirement plan.
- Life insurance, long-term and short-term disability insurance.
- Paid time off and paid sick time, plus paid parking/public transportation.
Siemens Healthineers
Siemens Healthineers is a medical technology company that pushes boundaries to create better outcomes and experiences for patients worldwide. With over 72,000 employees across more than 70 countries, they foster a culture of inclusivity and innovation.