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• Provides remote technical, applications, and system support for customers and business units.
• Operates with little supervision, making decisions to resolve customer issues and guiding the support team.
• Maintains expert knowledge of medical imaging products and collaborates on complex issues with cross-functional teams.

FUJIFILM Healthcare Americas Corporation provides cutting-edge healthcare solutions spanning diagnostic imaging, enterprise imaging, and in-vitro diagnostics. With over 70,000 employees globally, the company is guided by the purpose of 'giving our world more smiles.'

• Perform installations, inspections, and preventive maintenance to ensure product success.
• Investigate technical trends, manage escalated cases, and resolve product issues.
• Drive skill development, lead new product introductions, and mentor regional teams.

Brainlab is a leader in digital surgery, radiotherapy, and integrated operating rooms. They employ over 2,000 people across 25 locations with a close-knit, collaborative culture.

• Assumes technical leadership for assigned projects, sharing knowledge and expertise with customers and team.
• Completes project tasks on schedule to gain customer acceptance and maintains industry certifications.
• Implements and tests interfaces between IECG and customer's RIS/HIS, diagnosing complex technical issues.

Philips is a health technology company focused on improving people's health through meaningful innovation. With over 130 years of history and operations in more than 100 countries, the company fosters a culture that values diversity, inclusion, and the belief that every human matters.

• Provide onsite technical support, troubleshooting, and training to clients using payment solutions.
• Manage appointments, handle escalated issues, and coordinate with internal and external teams.
• Build strong customer relationships and identify opportunities to recommend relevant services.

This position is listed on behalf of a partner company that manages applications and next steps. The partner seeks a Roadtech Technician for a client-facing technical support role combining field service and troubleshooting.

• Handle incoming client requests remotely via phone and email, providing technical support for MYLE software.
• Identify root causes of issues and offer appropriate solutions tailored to each client.
• Collaborate with support team members to resolve tickets and contribute to the knowledge base.

Founded by aeronautical engineers, MEDFAR Clinical Solutions provides a cloud-based electronic medical record (EMR) solution for healthcare clinics. The company focuses on clinical success, patient safety, and offers a unique healthcare management platform, promoting a culture of transparency, collaboration, and innovation.

• Diagnose electrical and mechanical failures in real time using voltage, current, temperature, and relay-state data.
• Guide field technicians through troubleshooting and root-cause identification via phone.
• Document every technician interaction accurately to ensure clear case handoffs.

LVT provides AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Recognized as one of the fastest-growing companies in intelligent site technology, it is a top-tier growth company with strong leadership and product excellence.

• Install and support digital products for capturing, archiving, and sharing clinical video and data.
• Provide technical support and troubleshooting for Intuitive digital products.
• Perform remote and on-site system installations and configurations.

Intuitive is a pioneer in robotic-assisted surgery, expanding the potential of physicians. With over 25 years of experience, we foster an inclusive and diverse team committed to making a difference.

• Provide Tier 1 technical support to end users via phone, email, and ticketing systems.
• Verify user identities, perform password resets, account unlocks, and manage credentials.
• Document incidents, prioritize requests, and escalate complex issues to Tier 2/3 teams.

Jobgether is an AI-powered job matching platform that connects candidates with remote and flexible jobs. It is a growing company that emphasizes technology and candidate experience.

• Provide advanced technical support for Radiology IT systems, including PACS and RIS, ensuring minimal downtime and optimal performance.
• Troubleshoot DICOM and HL7 interoperability standards to maintain seamless integration between medical imaging systems.
• Create and maintain comprehensive technical documentation and resolve issues in ticketing systems to build organizational knowledge.

Intelerad provides medical imaging solutions that streamline healthcare workflows and improve patient outcomes. The company has nearly 800 employees across offices in four countries, serving over 2,000 healthcare organizations.

• Perform preventative maintenance, routine repair, and calibration of water analysis instrumentation at customer sites.
• Provide positive customer experience and serve as on-site contact for technical and service-related issues.
• Travel daily to customer sites within a 2-hour radius, with overnight stays required.

Hach ensures water quality for people around the world through reliable, easy-to-use solutions. Part of Veralto, a $5B global leader with 17,000 associates, the company fosters a supportive team environment and offers meaningful work with growth opportunities.

• Provide technical support for PACS systems, including Synapse workflows and implementations.
• Manage clinical data transfer protocols and interfaces such as HL7 and DICOM.
• Work remotely with shift timing from 9 AM to 6 PM EST on a 6-month contract-to-perm basis.

My Company supports several nationally-known clients by providing access to a variety of jobs on an ongoing basis. They are a staffing firm that values collaboration and long-term relationships with both clients and candidates.

• Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations.
• Ensure equipment enhances customer production by identifying issues and recommending shutdowns to prevent process excursions.
• Prepare field service reports, assist with quotes, and provide mentorship to less experienced engineers.

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device. The expert teams of physicists, engineers, and data scientists work with top technology providers and invest 15% of sales back into R&D.

• Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
• Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) with accurate documentation.
• Triage medical information inquiries to the appropriate department and provide on-label responses using standard content.

Alphanumeric provides customer engagement and commercial support services for major companies, including one of the largest pharmaceutical firms globally. They offer a permanent, full-time remote position with training and benefits, fostering a culture of growth and personalized service.

• Provide expert support and training for Intuitive's digital solutions in clinical settings.
• Perform workflow analysis, customization, and optimization for customer objectives.
• Build relationships with key opinion leaders and drive product adoption and utilization.

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. The company is a large, collaborative team of engineers and clinicians focused on transforming healthcare through innovation.

• Respond to all calls, emails, and requests for technical 1st level support for cars and light/heavy goods vehicles.
• Analyze technical problems, perform root cause analysis, and provide assistance via all communication channels.
• Track incidents in the internal system, maintain communication with other Bosch sites, and contribute to the FAQ and knowledge database.

Bosch Service Solutions develops and delivers customer experience, mobility, and monitoring solutions. With over 300 specialized associates in Lisbon and around 9,000 worldwide, we value diversity, commitment, and know-how.

• Perform service work in assigned territory including maintenance, repair, installation, and software updates for Intuitive products.
• Conduct fault analysis, diagnose technical issues, and ensure timely resolution according to service agreements.
• Manage administrative tasks such as spare parts, service reports, and customer training, while building long-term customer relationships.

Intuitive Surgical is a global leader in robotic-assisted surgery, transforming minimally invasive care with da Vinci and Ion systems. With nearly 30 years of innovation, we are a collaborative team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.

• Analyze 3D CT reconstructions and provide comprehensive imaging reports to support case planning for transcatheter valve replacement therapies.
• Train field teams and healthcare providers on CT acquisition and interpretation to optimize patient outcomes.
• Collaborate with cross-functional teams to track case planning processes and identify process improvements.

Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most.

• Provide advanced application-level support for PACS and medical imaging software, troubleshooting configuration and workflow issues.
• Partner with radiologists, technologists, and IT teams to resolve complex application challenges and optimize system performance.
• Maintain healthcare interoperability standards (DICOM, HL7) and document technical resolutions to build organizational knowledge.

Intelerad provides medical imaging solutions that streamline information flow for healthcare, simplifying complex processes and improving patient outcomes. The company has nearly 800 employees in offices across four countries, empowering over 2,000 healthcare organizations worldwide.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
• Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
• Collaborate with international teams and follow up on cases until resolution.

We are a Bosch company specializing in technology-driven BPO services, delivering solutions in over 30 languages. We are committed to fostering a diverse and inclusive workplace where everyone is valued.