Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Provide remote technical support and manage IT infrastructure including cloud services, hardware, and networks for a globally distributed engineering team.
Administer Microsoft 365 services, user accounts, software licenses, and ensure compliance with internal IT policies and security measures.
Collaborate with departments to implement modern IT solutions, monitor network performance, and maintain documentation for systems and procedures.
Ehvert Mission Critical, a business unit within Salas O'Brien, specializes in the design and construction management of data centers. The firm is part of a 4,000-person engineering and professional services company with over 100 offices across North America, recognized for delivering innovative engineering solutions for mission-critical facilities.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Perform remote client standards and alignment reviews to ensure compliance with company standards.
Maintain and update client standards templates as technology or client environments change.
Develop and maintain technical knowledge of assigned clients' environments and infrastructure.
Intelligent Technical Solutions is an IT services company that provides managed IT support and solutions. The company emphasizes continuous learning, client relationships, and technical excellence, fostering a culture of improvement and teamwork.
Provide remote Level 2 technical support for security infrastructure, ensuring timely incident resolution.
Monitor, investigate, and resolve technical issues using performance monitoring tools and troubleshooting methodologies.
Collaborate with clients, internal teams, and vendors to coordinate incident resolution and maintain high service standards.
The company offers remote security technical support for enterprise network environments. It has a collaborative, fast-paced culture with a focus on continuous learning and professional growth.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Manage and troubleshoot IT cloud services (Google, Atlassian, Microsoft) globally.
Provide IT support to remote employees and handle onboarding/offboarding.
Maintain IT documentation and manage patch management for remote devices.
Reach Security integrates with existing security tools to identify blind spots, prioritize fixes, and automate remediation. As a growing company, we offer a dynamic environment with comprehensive benefits and unlimited PTO.
Install, configure, test, and troubleshoot hardware, software, and network systems at federal customer field sites.
Coordinate with Network Operations Centers and project managers to execute deployment windows and conduct site surveys.
Document field activity, update project schedules, and provide status reports to leadership.
Agile Defense delivers adaptive innovation to support the nation's most important missions through advanced technologies and elite minds. The company prioritizes its employees and culture, with core values centered on happiness, helpfulness, honesty, humility, hunger, and hustle.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Serve as the initial point of contact for technical support requests through phone, email, and other channels.
Diagnose and resolve software, hardware, operating system, application, and network-related issues.
Document, track, and monitor support requests and maintain knowledge-base articles.
The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.
Perform remote standards and alignment reviews to assess client environments and identify improvement opportunities.
Maintain, update, and retire client standards templates as technologies and business requirements evolve.
Develop strong technical knowledge of assigned client environments, systems, and infrastructure.
This position is listed on behalf of a partner company, which manages all applications and next steps. The company provides a comprehensive benefits package and a remote work environment designed to support employee wellbeing, professional development, and long-term growth.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Champion successful implementation of key projects meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication contributing to project success.
ITS delivers innovative technology solutions and managed IT services to clients. The company fosters a collaborative, client-focused culture with a remote team.
Provision and manage employee devices, identities, and access across Windows and Mac environments.
Troubleshoot and resolve technical issues from account access to backend disruptions for clinical tools.
Maintain VPN, remote access, and internal systems while documenting processes and coordinating with engineering.
Welby Health is a San Diego-based healthcare organization focused on transforming complex condition management through integrated care coordination and data-driven insights. It is a growing company that partners with physicians and health systems to deliver scalable solutions.