Monitor network activity, respond to alarms and alerts, and manage tickets for broadband service providers.
Perform initial triage and basic troubleshooting of network issues related to routing, switching, and service availability.
Communicate clearly with customers, engineers, and vendors while tracking incidents through resolution and ensuring proper documentation.
Vantage Point Solutions is a customer-focused engineering and consulting firm that helps clients solve complex infrastructure challenges across broadband, power, and financial sectors. The company fosters a culture of collaboration, accountability, and professional growth.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
Provide support and maintenance of the network environment, servers, and virtual machines.
Monitor infrastructure, respond to issues, and implement process improvements.
Participate in technology projects, create documentation, and escalate complex issues.
LSAC advances law and justice by promoting access, equity, and fairness in law school admission and supporting the prelaw to practice journey. They are a mission-driven organization that values continuous improvement and collaboration.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Independently own and resolve tickets across a broad modern IT stack in a fast-paced MSP environment.
Administer Microsoft 365, Azure/Entra, endpoint security, networking, and backup/DR for multiple client tenants.
Serve as a senior escalation point, providing mentorship and technical guidance to junior support staff.
Hire Hangar connects top talent with vetted employers and provides competitive pay and real growth opportunities. The company works with fast-growing global clients and supports long-term contractor careers.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Lead technical support initiatives and operational projects for advanced healthcare systems.
Perform advanced troubleshooting and diagnostic evaluations of hardware, software, and networking issues.
Mentor team members and collaborate with cross-functional teams to resolve technical escalations.
Our partner provides advanced healthcare technology solutions for clinical environments. They foster a collaborative, innovative work environment with cross-functional exposure and opportunities for professional growth.
Administer and maintain Microsoft Windows Server environments, including physical, virtual, cloud, and on-premises infrastructure, while ensuring high availability and security.
Monitor system health, server performance, and application availability using enterprise tools like Dynatrace and Splunk, and proactively resolve issues.
Support integration across enterprise applications, cloud platforms, and mainframe systems, and collaborate with VA leadership, cybersecurity teams, and third-party vendors.
Planned Systems International (PSI) is an Enterprise IT services company that designs, builds, secures, and operates cutting-edge software solutions for Federal Government organizations. As a federal contractor with a focus on mission-critical systems, PSI fosters a culture of collaboration, security, and operational excellence.
Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
Triage, action on, and disposition telemetry alerts as they come in.
Install, configure, and administer customer systems in Azure.
Atmosera empowers businesses with modern technology and human expertise, specializing in Azure cloud solutions. As a Microsoft Partner with seven specializations and award-winning partner, the company fosters a culture of innovation and collaboration.
Design, implement, and maintain network infrastructure to ensure reliable connectivity across all locations.
Monitor network performance, troubleshoot issues, and implement security measures to protect data.
Collaborate with IT team to support network upgrades, documentation, and compliance with organizational standards.
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri, offering integrated services including behavioral health, primary care, and dental care. It operates as a Federally Qualified Health Center and Community Mental Health Center, with a network including Royal Oaks Hospital and Adapt of Missouri, fostering a mission-driven, supportive culture.
Oversee delivery of services across assigned portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast and track recurring service engagements.
Drive adherence to best practices, advocate for customers, and manage engineer workload.
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 1,000 experts and a customer-obsessed culture, the company has earned a 75 Customer Net Promoter Score and an 86 Employee Net Promoter Score.
Champion successful implementation of key projects meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication contributing to project success.
ITS delivers innovative technology solutions and managed IT services to clients. The company fosters a collaborative, client-focused culture with a remote team.
Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Analyze, investigate, document, and report on security alerts and potential incidents in customer environments.
Serve as an incident coordinator for urgent security events requiring response, containment, and remediation.
Stay up-to-date on security training, certifications, and emerging threats while providing security consultation to customers.
CyberSheath is a rapidly growing Managed Security Services Provider offering cybersecurity compliance and threat mitigation for the Defense Industrial Base. The company is expanding its team and fosters a fully remote work environment with a focus on security operations.
Provide first-line technical support to employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Parametrix is a 100% employee-owned consulting firm that helps clients deliver resilient infrastructure, vibrant communities, and sustainable solutions. It is a team of professionals including engineers, planners, and scientists, recognized as a top workplace with a culture that values work-life balance and professional growth.
Administer Windows and Linux systems, including Active Directory and server maintenance.
Troubleshoot network, virtualization, and backup issues across enterprise infrastructure.
Manage L2 tickets, support hardware, and maintain documentation for reliable service delivery.
This company provides IT services and infrastructure support. It is a growing technology services environment with a collaborative, values-centered team culture.