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Responsibilities:
- Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
- Troubleshoot and resolve hardware, software, printer, network, and cloud service issues.
- Manage support requests through the IT ticketing system and maintain inventory.
Qualifications:
- 2–5 years IT Help Desk experience supporting Windows and Office 365.
- Basic to intermediate understanding of networking principles.
- Experience supporting macOS devices.
Nice to Haves:
- Zendesk experience, Okta experience, Azure or AWS experience.
- Enjoy communicating and helping team members with a positive attitude.
- Learn quickly and be a self-starter with strong troubleshooting skills.
Connection
Connection provides technical staffing solutions. They are a nationwide organization with a fast-paced environment and a focus on customer service.