Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Act as the first point of contact for client issues via phone, email, and automated alerts, triaging tickets and escalating when needed.
Configure and deploy new workstations, troubleshoot Windows PCs and servers, and support Active Directory and LAN environments.
Document all work in IT Glue and assist with endpoint security and email management.
DistantJob is a growing Managed Services Provider that offers responsive, people-first IT support to small and mid-sized businesses. They are a remote-first company focused on clear communication and a caring approach to technology issues.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Provide remote technical support for hardware, software, and connectivity issues.
Troubleshoot Microsoft 365, Active Directory, and Windows operating system problems.
Document support activities and escalate complex incidents to appropriate teams.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. As a partner for this role, they manage applications and next steps for a small, collaborative remote workforce.
Provide internal IT support across end-user computing, Microsoft 365, identity, and technology infrastructure.
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and security settings.
Support Windows Server, Active Directory, endpoint management, and contribute to automation projects using PowerShell.
Quadbridge is a fast-growing North American IT solutions provider that empowers businesses through strong partnerships with leading technology providers. With offices in Kitchener, Montreal, and Vancouver, they foster an energetic, collaborative workplace where ambitious teammates thrive.
Perform IT support services and manage support queries using a ticketing system.
Maintain documentation and comply with organizational rules and change control procedures.
Collaborate with fellow engineers in a team-oriented environment to facilitate rapid technical growth.
Atlas Technica provides IT management, user support, and cybersecurity services for hedge funds and other investment firms. Founded in 2016, the company has grown year over year and values ownership, execution, growth, intelligence, and camaraderie.
Create and maintain end user accounts and mailboxes in Active Directory and Office 365, including deprovisioning and software license management.
Conduct monthly user audits, assist with IT onboarding for remote employees, and maintain knowledgebase articles and SOPs.
Collaborate with Infrastructure, Security, and Desktop Support teams on user and system audits, acting as an escalation point for account issues.
National Debt Relief helps consumers overcome overwhelming debt through debt settlement and financial education. Founded in 2009, the company has helped over 450,000 people settle more than $10 billion in debt and is rated A+ by the BBB, fostering a team-oriented culture with growth opportunities.
Administer and maintain Microsoft Windows Server environments, including physical, virtual, cloud, and on-premises infrastructure, while ensuring high availability and security.
Monitor system health, server performance, and application availability using enterprise tools like Dynatrace and Splunk, and proactively resolve issues.
Support integration across enterprise applications, cloud platforms, and mainframe systems, and collaborate with VA leadership, cybersecurity teams, and third-party vendors.
Planned Systems International (PSI) is an Enterprise IT services company that designs, builds, secures, and operates cutting-edge software solutions for Federal Government organizations. As a federal contractor with a focus on mission-critical systems, PSI fosters a culture of collaboration, security, and operational excellence.
Provide end-user technical support for computer, application, system, device, access, and hardware issues remotely.
Troubleshoot, resolve, and escalate incidents and requests while documenting and tracking problems using applicable systems.
Perform root cause analysis, create knowledge base articles, and assist with new hire training to ensure excellent customer service.
Humana is a leading U.S. healthcare company providing insurance and healthcare services through our Humana insurance and CenterWell healthcare services. We are a large, publicly traded organization committed to a caring community and continuous improvement.
Deliver premium white-glove technical support to executive users, both onsite and remotely.
Build trusted relationships with executive stakeholders by understanding their workflows and needs.
Provide advanced troubleshooting for desktop environments, AV equipment, and conferencing solutions.
This partner company provides high-level technical support to executive leaders in a corporate environment. The organization is technology-driven and offers opportunities for professional growth.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Deliver remote IT support to clients, resolving technical issues via phone and remote tools.
Perform proactive maintenance tasks such as patch management, disk space cleanup, and vulnerability remediation.
Handle a mix of reactive support and proactive work to ensure system stability and security.
We are a dynamic and growing managed IT service provider that delivers proactive and reactive IT support to clients. Our team-oriented culture emphasizes reliability, customer service, and continuous improvement.
Provide Tier 1 and Tier 2 technical support for Microsoft cloud environment and end-user systems.
Diagnose, maintain, and repair IT systems, including Microsoft 365, Azure, Exchange Online, and SharePoint.
Create technical documentation, support onboarding/offboarding, and mentor junior team members.
Strategic Growth Partners provides robust IT services to clients across multiple time zones, fostering a collaborative, innovative, and diverse work environment. The company is committed to hiring and retaining a diverse workforce and maintaining an inclusive environment.
Execute technical Scope of Work for projects, assist Project Manager with client updates, and identify potential issues.
Perform cloud migrations, server setup, network configuration, and mentor less experienced team members.
Ensure quality standards and communicate with clients via video, audio, and in-person meetings.
RedHelm is a technology partner delivering industry-leading cybersecurity and full-stack IT services. They are building an environment focused on innovation, accountability, and collaboration.
Provide Tier 1-2 technical support for hardware, software, and network issues.
Support Microsoft 365, Azure, and cloud services, managing user accounts and access controls.
Assist with backup, recovery, disaster recovery, and security monitoring including EDR/XDR alerts.
M3 is a Japanese global leader providing innovative technology and research solutions to the healthcare industry. With over 5.8 million physician members globally and offices in multiple countries, it is a publicly traded company listed on the Tokyo Stock Exchange and Forbes Global 2000.
Provide support and maintenance of the network environment, servers, and virtual machines.
Monitor infrastructure, respond to issues, and implement process improvements.
Participate in technology projects, create documentation, and escalate complex issues.
LSAC advances law and justice by promoting access, equity, and fairness in law school admission and supporting the prelaw to practice journey. They are a mission-driven organization that values continuous improvement and collaboration.
Administer, configure, and troubleshoot Windows Server systems (2016-2025) and Microsoft Active Directory, including group policies, DNS, and domain controllers.
Utilize scripting languages (PowerShell/VB) to automate system administration tasks and maintain documentation for system configurations and procedures.
Collaborate with cross-functional teams in a fast-paced environment, managing multiple tasks and supporting incident resolution for critical issues.
Peraton is a next-generation national security company that delivers mission-critical solutions across land, sea, space, air, and cyberspace. As a leading mission capability integrator, the company supports essential government agencies and all branches of the U.S. armed forces with a team focused on solving complex challenges.
Serve as a dedicated IT support technician managing high-volume tickets, meeting SLA targets, and handling intermediate-to-advanced troubleshooting across Mac OS and Windows.
Provision, configure, and maintain user laptops, workstations, and accounts; support client onboarding/offboarding and IT project deployments including MDM and network configurations.
Develop and maintain documentation, manage physical assets, and mentor junior team members while ensuring compliance with SOC2 and HIPAA.
We are on a mission to create a human-centric, innovative, next-generation world of IT. We disrupt the IT service industry by offering custom solutions to each individual client, and we are a growing company focused on bridging the gap between IT and people.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
Provide prompt technical support for end-user hardware, software, and mobile devices while meeting service level agreements.
Diagnose and resolve technical incidents efficiently, using remote tools and documenting in the ticketing system.
Support collaboration technologies and contribute to knowledge management by creating documentation and sharing best practices.
Our partner is a company seeking an End User Support Technician to deliver high-quality IT support. The role is within a mission-critical enterprise IT environment, with a collaborative team focused on knowledge sharing and professional development.