Cloud Support Technician
Benefits
3w PTO
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Technical Support & Troubleshooting:
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
- Triage, action on, and disposition telemetry alerts as they come in.
- Install, configure, and administer customer systems in Azure.
Process & Optimization:
- Perform regular reviews of systems, processes, and procedures.
- Document systems, processes, and procedures to maintain knowledge base.
- Promote best practices to enhance and improve organizational processes.
Communication & Customer Service:
- Communicate technical issues and solutions to clients in clear, business-friendly terms.
- Interact with customers to identify IT problems and troubleshoot them efficiently.
- Provide regular updates to clients via email, ticketing system, and phone calls.
Atmosera
Atmosera empowers businesses with modern technology and human expertise, specializing in Azure cloud solutions. As a Microsoft Partner with seven specializations and award-winning partner, the company fosters a culture of innovation and collaboration.