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Accountabilities:
- Serve as the first point of contact for technical support requests across corporate and data center environments, diagnosing issues remotely and providing effective resolutions.
- Troubleshoot hardware, software, connectivity, access, and other IT-related issues using structured diagnostic techniques.
- Install, configure, maintain, and support operating systems, applications, workstations, servers, network equipment, and other IT assets.
Requirements:
- 3+ years of professional experience in IT support, troubleshooting, problem-solving, and IT operations.
- Associate degree in information technology, computer science, or a related field, or equivalent relevant experience.
- Professional certifications such as CompTIA A+, Security+, Microsoft Azure, or AWS certifications are preferred.
Benefits:
- Remote, full-time work with a flexible and autonomous working environment.
- Opportunities for professional growth, expanded responsibilities, and career development.
- Collaboration with experienced and highly talented professionals.
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The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.