Sr Tech Support Engineer MI -2

Key Responsibilities:

• Support Synapse products by troubleshooting remotely, clearing monitor alarms, and providing timely responses to customers.
• Work on 3rd party hardware, software, and network issues sold or supported by FUJIFILM.
• Document issues and follow TAC escalation process to move cases appropriately.

Qualifications:

• Bachelor’s Degree or industry experience equivalent; certifications in Microsoft, VMware, or Cisco preferred.
• Knowledge of Windows OS, networking, SQL Server, and/or Oracle.
• Strong communication and organizational skills, ability to work in a fast-paced team environment.

Physical Requirements & Travel:

• Ability to sit 75-100% of work time; use hands and fingers for keyboard work.
• Occasional travel up to 10% may be required based on business need.

Salary and Benefits:

• Hourly pay range of $43.75-$50.00 per hour.
• Benefits include Medical, Dental, Vision, Life Insurance, 401k, and Paid Time Off.