Principal National Support Engineer II

Responsibilities:

• Lead major incident resolution efforts, taking ownership of critical customer cases end-to-end.
• Act as Subject Matter Expert for specific product areas, providing advanced guidance to peers.
• Mentor and guide junior technical support engineers, contributing to their technical development.

Qualifications:

• Bachelor's degree with 8 years industry experience or Master's with 6 years, or 10+ years comparable work experience.
• Leading Industry Certifications such as Security+, VCP, Cisco, Oracle, Microsoft, AWS.
• Minimum ten years of progressive experience in Medical IT and/or Imaging products.

Compensation and Benefits:

• Salary range of $110,366 to $130,909 per year.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, 401k, and Paid Time Off.
• Opportunity to work in a remote environment with occasional travel up to 25%.