Serves Fortune 500 companies like Adobe, Cisco, IBM, and others to execute world-class events.
Delivers in-person, virtual, and hybrid events using a groundbreaking software platform.
Well-funded, rapidly growing, and offers a challenging yet fun environment.

About the Role:

Act as a frontline support engineer providing technical assistance to customers.
Requires deep technical knowledge and excellent problem-solving skills.
Work closely with colleagues across the company to resolve issues efficiently.

Essential Responsibilities:

Review inbound support requests and evaluate risk, impact, and severity.
Provide technical support via cases and chat, maintaining professional communication.
Own each case from initial report through resolution, ensuring timely updates.

Required Skills/Experience:

1.5 years in a technical support role with strong written and verbal communication.
Experience with CRM software such as Salesforce.
Self-motivated, detail-oriented, and able to thrive in a fast-paced environment.

RainFocus

RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.

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