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Responsibilities:
- Provide guidance and troubleshooting support to internal teams on business applications usage.
- Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
- Escalate complex issues to relevant departments and document interactions for process improvement.
Requirements:
- Proven experience with Salesforce and NetSuite is essential.
- 2-3 years of live chat customer service experience.
- Proficiency with Zendesk, Slack, and admin tools for troubleshooting.
Benefits:
- HMO coverage.
- 13th month pay.
- Equipment provided.
LevelUp
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