Own the QA program end-to-end, including test strategy, resource planning, governance, defect triage, environment coordination, and release readiness.
Act as a primary quality advisor throughout design, planning, and delivery, identifying risks early and challenging requirements constructively.
Lead go-live readiness assessments and hypercare activities, quickly triaging production issues and maintaining known-issue tracking.

Requirements:

8–10 years of hands-on experience leading QA or testing teams within customer service or contact center environments.
Demonstrated experience testing speech applications, IVRs, chatbots, and customer-facing service technologies.
Strong communication, risk management, problem-solving, and stakeholder management skills.

Benefits:

Remote position available across the United States with flexible work culture focused on outcomes.
Opportunity to work with cutting-edge AWS, Salesforce, conversational AI, GenAI, and Agentic AI technologies.
Collaborative environment with opportunities for professional growth and direct contribution to leadership.