Design and implement complex software solutions that meet organizational and customer needs, working with cross-functional teams.
Lead scoping and discovery sessions with sales and clients to architect tailored solutions and create accurate Statements of Work.
Provide technical guidance and mentorship to junior architects and engineers, leveraging strong technical acumen for process improvements.
Talkdesk pioneers Customer Experience Automation (CXA), redefining how brands interact with customers through AI. A global leader with an inclusive culture, they have been recognized as a Leader in Gartner's Magic Quadrant for CCaaS and have seven consecutive years on the Forbes Cloud 100.
Leverage expertise in CX, call center infrastructure, and cloud technologies to integrate Cresta's AI solutions with enterprise contact centers.
Design, build, and deploy applications using Cresta SDKs, libraries, and APIs, with hands-on experience in Go, Python, and JavaScript.
Collaborate with Customer Success and engineering teams to remove technical barriers, triage issues, and drive value through real-time coaching and agent efficiency tools.
Cresta provides a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experiences. Founded from Stanford AI Lab, Cresta has raised over $270 million from top investors and includes leading AI minds on its team.
Design, build, and implement advanced Conversational AI solutions for customers and partners.
Drive complex projects from pilot to full implementation, ensuring scalable and high-performance solutions.
Provide technical training, workshops, and best practices to empower customers and partners.
NiCE Ltd. (NASDAQ: NICE) provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is a market leader in AI, cloud, and digital solutions.
Act as customer-facing technical expert for commercial customers, leveraging signal-based engagement and digital resources.
Build and maintain scalable assets like Drata Academy content, help articles, and walkthrough videos.
Partner with Customer Success Managers to monitor customer health and drive self-sufficiency.
Drata automates compliance and risk management, helping organizations prove trust as they scale. The company has 600+ employees globally and a culture that rewards integrity and ownership.
Serve as a trusted technical advisor for complex enterprise sales opportunities, guiding technical strategy from discovery to close.
Design tailored demonstrations and solution architectures that align Quantum Metric's platform with high-level business outcomes.
Lead proof-of-concepts, define success criteria, and quantify business value for large enterprise customers.
Quantum Metric is a leader in digital analytics, helping organizations monitor, diagnose, and optimize digital customer experiences. With a remote-first culture, the company has been named to Inc 5000 and Deloitte 500 for six consecutive years and is recognized as a Best Place to Work by Glassdoor, BuiltIn, Fast Company, and Forbes.
Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
Support and troubleshoot customer issues; drive root-cause analysis and fixes.
Mentor junior developers and become the go-to person for ITSM + AI domain knowledge.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, and is committed to putting AI to work for people.
Bridge business and technical requirements to shape solution designs and position the platform for prospects.
Support Account Executives as a pre-sales technical resource for SMB opportunities.
Deliver structured product demonstrations and document technical requirements.
impact.com is the world's leading commerce partnership marketing platform, enabling brands to manage partnerships across the customer journey. With over 5,000 global brands and 350,000 partnerships, the company emphasizes authentic relationships and performance-based growth.
Design and deliver personalized, story-driven demos aligned to each prospect's goals and institutional challenges.
Partner with Account Executives to shape demo strategy that highlights value, differentiation, and real-world outcomes.
Translate complex technical capability into clear narratives for non-technical stakeholders.
Element451 is a leading AI Workforce Platform built specifically for higher education, helping colleges and universities build stronger relationships with prospective and current students. It is a remote-first company with a home office allowance and competitive benefits.
Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.
Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.
Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Serve as the primary technical advisor for enterprise customers throughout the evaluation, adoption, and expansion of the cybersecurity platform.
Lead impactful demos, presentations, and technical storytelling for technical and executive audiences.
Partner with internal teams and partners to accelerate revenue, drive product feedback, and support Proof of Concepts.
TrendAI is the global AI security leader and enterprise business unit of Trend Micro, securing identities, infrastructure, and data. Trusted by large enterprises and governments in 185 countries, it fosters a diverse, multicultural workforce.
Lead implementations of Accela's ePermitHub Digital Plan Room for government agencies.
Own end-to-end delivery from discovery to go-live, including configuration, scripting, testing, and training.
Mentor junior consultants and champion best practices and reusable tools.
Accela provides a cloud-based platform of government software solutions for planning, building, and service request management. With nearly 20 years in the industry, they help agencies of all sizes improve efficiency and transparency, fostering a diverse and inclusive workplace.
Lead technical discovery and solution design during late-stage sales for strategic clients, creating complex implementation plans.
Own technical implementation and optimization, serving as the primary technical contact for advanced issues.
Mentor junior engineers, drive process improvements, and use AI to automate recurring deliverables.
Rithum is the world's most trusted commerce network, providing an unmatched platform for brands and retailers to accelerate growth, optimize operations, and enhance margins. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a team that values smart risk-takers, collaboration, and work-life balance.
You will execute integration designs and project plans, building and deploying applications using Cresta SDKs and APIs.
You will integrate Cresta solutions with enterprise contact center platforms and maintain integrations using Go, Python, and JavaScript.
You will partner with Customer Success Managers to triage technical issues and build strong relationships with customer technical stakeholders across APAC.
Cresta unlocks the true potential of the customer experience with a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, Cresta has raised over $270 million from investors including a16z, Greylock, and Sequoia, and its leadership includes top AI minds.
Build and scale automated data pipelines across analytics, legal, and commissions.
Integrate CRM, billing, and finance systems using custom APIs and data pipelines.
Ship and maintain internal applications and deploy containerized AWS services.
LeanTaaS builds AI-powered software that helps hospitals optimize capacity by reducing wait times and costs. With over $300 million in funding from top investors, the company serves more than 190 health systems and employs a culture focused on innovation and operational excellence.
Build and scale enterprise-grade conversational AI applications using Java, JavaScript, Python, and AIML.
Design high-quality, reusable code and mentor colleagues while owning features from design to delivery.
Collaborate with product owners to implement new products and enhance the existing platform with innovative AI solutions.
ServiceNow is an AI platform that automates workflows and enables business reinvention for enterprises, serving 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together, with a focus on innovation and employee growth.
Run discovery and solution design for deployments and integration strategy.
Review API payloads and run smoke tests to confirm changes meet carrier requirements.
Handle internal incident management and monitor account health.
Assured modernizes insurance by providing software solutions for claims processing, from digital intake to fraud detection. The company is dynamic, collaborative, and rewarding, serving some of the largest insurers in the world.
Own customer implementations end-to-end, from kickoff through configuration, testing, launch, and handoff.
Blend structured project management with hands-on technical implementation, configuration, and troubleshooting.
Build and standardize the implementation process, collaborating across Support, Product, Engineering, and Solutions Engineering.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers across the USA and Canada by providing a platform that powers the North American fleet management service industry. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Leverage ServiceNow AI capabilities to build scalable, AI-powered software that drives measurable impact.
Develop JavaScript UI components and integrate automated testing into CI/CD workflows for quality releases.
Collaborate with product owners to design and deliver intelligent features from concept through deployment.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent collaborate to drive business transformation.
Design and oversee technical solutions for ServiceNow implementations, ensuring alignment with client needs.
Lead development teams, drive solutioning conversations, and manage project timelines and deliverables.
Independently gather requirements, design, implement, and support features across the ServiceNow platform.
Sigital is a ServiceNow Premier Partner dedicated to helping organizations align their IT Services and Operations Management strategy with their business and service delivery needs. They are a fast-growing professional services firm focused on team collaboration and client success.