Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
Leverage AI and automations to surface actionable customer insights at scale.
Collaborate across teams to drive revenue and retention through proactive engagement strategies.
Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.
Own full commercial health of a book of global accounts, driving renewal rate and net revenue retention.
Identify and progress expansion opportunities in partnership with Sales, owning share of pipeline.
Lead commercially-focused QBRs and renewal negotiations, using AI tools for account prep and analysis.
Phrase provides the world's leading Language Intelligence Platform, combining AI and agentic orchestration to adapt content across cultures and markets. The company has a global team with offices in Europe, APAC, and the US, fostering a collaborative and innovative environment.
Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.
CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Own the end-to-end post-sale experience for electric utility customers, serving as trusted advisor and driving platform adoption and ROI.
Monitor account health, identify risks, and lead structured recovery efforts to ensure retention and renewals.
Collaborate cross-functionally with sales, product, and engineering to influence product direction and expand successful use cases.
This company provides an AI-powered technology platform for electric utility customers to improve inspection, maintenance, and asset management. It is a high-growth startup with a passionate, technically focused team committed to innovation and customer outcomes.
Manage timely renewal of contracts for commercial customers with $50K and lower ARR, ensuring high customer and partner satisfaction.
Work directly with deal desk, pricing, partners, and cross-functional teams to get contracts renewed on time.
Adopt and champion AI tools to improve productivity and meet targets, while identifying upsell opportunities for account executives.
Zscaler is a cloud security company that accelerates digital transformation with its AI-forward Zero Trust Exchange platform, protecting customers from cyberattacks. The company fosters a culture of execution, customer obsession, and collaboration, valuing impact over activity and building high-performing teams.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Own the full sales cycle from discovery to close, selling Process Street and Dash AI coworker.
Build and refine the inbound conversion playbook while leveraging AI tools to optimize workflows.
Collaborate with Customer Success and maintain accurate CRM records to exceed quarterly targets.
Process Street is an AI software and compliance operations platform startup from San Francisco. We help customers build, document, automate, and track recurring workflows, serving over 3k global customers backed by Accel, Salesforce, and Atlassian.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.
Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers.
Drive platform adoption and ensure customers realize ongoing ROI that supports renewal and long-term retention.
Identify at-risk customers, lead recovery efforts, and maintain accurate account data in Salesforce.
Buzz Solutions is an AI-powered software platform that provides actionable insights for power line and energy infrastructure inspections. They are a venture-funded startup with a talented, passionate team of engineers and product managers.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.
Manage 40+ concurrent customer implementations from handoff to launch.
Coordinate cross-functional teams and maintain clear customer communication throughout the implementation lifecycle.
Leverage AI tools and automation to improve productivity and portfolio accuracy.
We are a SaaS company focused on delivering successful customer implementations through disciplined project management. Our culture emphasizes proactive communication, operational discipline, and practical problem-solving in a fully remote environment.
Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
Build trusted strategic relationships across complex organizations and stakeholders.
Analyze customer usage data to improve engagement, retention, and growth.
The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Own the full CRM lifecycle: onboarding, conversion, repeat purchases, retention, and reactivation.
Use behavioral data to uncover growth opportunities and run experiments that scale.
Collaborate with Product, Data, Engineering, and Creative to build the CRM playbook.
EverAI builds the world's largest AI companionship platform, with 50M users and EverGuard moderation. We are a passionate remote team of ~100, led by founders with 0-to-IPO experience.
Manage a large portfolio of SMB customers, focusing on retention and product adoption.
Build and maintain strong customer relationships, acting as the main point of contact.
Drive customer satisfaction and growth by leveraging AI tools and usage analytics.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.