Scaled Success Account Manager
Remote regions
USBenefits
3w PTO
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About Hatch:
- We are rethinking how service businesses talk with customers in the age of AI.
- Our AI-powered platform with voice, SMS, and email agents integrates with CRM for intelligent automation.
- Recently acquired by Yelp, we've driven $5.1B in revenue for customers.
What you'll do:
- Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
- Own a high-volume book of SMB accounts, focusing on activation and revenue impact.
- Help build the foundation for scaled Customer Success during growth.
What it takes to succeed:
- 3+ years in Customer Success, Sales, or Product Operations in B2B.
- Experience managing high-volume portfolios with digital-first models.
- Strong project management, communication, and data-driven skills.
Hatch
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.