Renewals Account Manager - Commercial Sub50K

Role Expectations:

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR.
• Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams.
• Work directly with deal desk, pricing, partners, customer success, sales operations, and account executives to get contracts renewed on time.

Success Profile:

• Act like an owner with a bias for action, operating with integrity and adapting to high-level strategy and hands-on execution.
• Be a problem-solver energized by finding solutions to deliver the biggest impact.
• Be customer-obsessed, building deep empathy and championing their needs.

Minimum Qualifications:

• Demonstrated curiosity and active exploration of AI tools with a history of integrating new technologies.
• Strong background in a high-volume renewal, sales, or account management environment.
• Proven ability to manage a large number of transactions and consistently meet targets.

Preferred Qualifications:

• Active use of AI in role to drive more insight and improve personal productivity.
• Knowledge of Zscaler products and contract and tools.