Customer Success Manager (Southeast)

Accountabilities:

• Own the end-to-end post-sale experience for electric utility customers, serving as the primary point of contact and trusted advisor.
• Drive meaningful engagement and adoption across customer organizations, ensuring users achieve measurable, ongoing value.
• Establish clear success metrics and connect platform usage to customer outcomes and ROI.

Requirements:

• 6–8 years of experience in a SaaS Customer Success role with a history of driving outcomes and retention.
• Direct experience within the electric utility industry or selling technology solutions to utility customers.
• Comfortable discussing AI and computer vision concepts with technical and executive stakeholders.

Benefits:

• Fully remote position within the United States.
• Opportunity to work at the intersection of SaaS, AI, computer vision, and electric utility technology.
• High-growth environment with opportunities for career development and cross-functional exposure.