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Responsibilities:
- Own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers.
- Drive deep engagement within the Buzz Solutions platform, ensuring ongoing ROI that supports renewal and retention.
- Identify expansion opportunities and partner with Sales to develop them.
Qualifications:
- 6–8 years of SaaS Customer Success experience with direct electric utility industry knowledge.
- Excellent verbal and written communication skills, able to articulate complex technical concepts.
- Experience working in Salesforce and other enterprise-level systems.
About us:
- Buzz Solutions safeguards the world’s energy infrastructure by providing AI-based insights for power line inspections.
- We are a venture-funded startup with a passionate, hardworking team focused on preventing power outages and wildfires.
Buzz Solutions
Buzz Solutions is an AI-powered software platform that provides actionable insights for power line and energy infrastructure inspections. They are a venture-funded startup with a talented, passionate team of engineers and product managers.