Source Job

• Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
• Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
• Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.

Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.

• Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
• Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
• Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.

• Own and lead a high-value enterprise account, driving adoption, renewal, and expansion.
• Build trusted strategic relationships across complex organizations and stakeholders.
• Analyze customer usage data to improve engagement, retention, and growth.

The company provides an innovative SaaS and Generative AI platform for creative and advertising teams. It is a collaborative, fast-moving environment focused on the responsible use of AI and scalable customer success practices.

• Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.

• Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
• Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
• Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.

Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.

• Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
• Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
• Meet response-time and quality targets, while proactively identifying process improvements.

Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.

• Support customers in using the ABA platform to maximize their impact.
• Ensure high customer satisfaction and retention through proactive engagement.
• Collaborate with cross-functional teams to improve the product experience.

Hi Rasmus delivers behavioral therapy services to children with autism via an ABA platform. They value user feedback and collaborate with experts worldwide to develop effective systems.

• Meet and exceed team growth sales goals and renewal rate targets of 83%.
• Leverage digital-first strategies to engage at-risk customers and build expansion pipeline.
• Manage sales and renewals pipeline in CRM with 100% accuracy and drive customer advocacy.

SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. With a global team united by impact, ownership, and continuous growth, we foster a flexible environment where thoughtful ideas move quickly and people are trusted to lead.

• Manage a large portfolio of SMB customers, focusing on retention and product adoption.
• Build and maintain strong customer relationships, acting as the main point of contact.
• Drive customer satisfaction and growth by leveraging AI tools and usage analytics.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform for accounting professionals. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work certification and Fortune's Best Small Workplaces list.

• Serve as a consultative partner, uncovering customer business objectives and mapping them to AI-driven solutions.
• Lead technical discovery sessions and deliver compelling product demonstrations showcasing Cresta's AI capabilities.
• Own proof-of-value engagements and run ROI workshops to connect Cresta's capabilities to quantifiable customer impact.

Cresta builds an AI platform for customer experience, combining conversational AI agents, real-time human augmentation, and conversation intelligence. The company has raised over $270 million from top investors like a16z, Greylock, and Sequoia, and is led by AI experts from Google.

• Own the end-to-end post-sale customer experience, serving as the primary point of contact for electric utility customers.
• Drive platform adoption and ensure customers realize ongoing ROI that supports renewal and long-term retention.
• Identify at-risk customers, lead recovery efforts, and maintain accurate account data in Salesforce.

Buzz Solutions is an AI-powered software platform that provides actionable insights for power line and energy infrastructure inspections. They are a venture-funded startup with a talented, passionate team of engineers and product managers.

• Serve as a trusted advisor to customers on AI/ML and contact center optimization.
• Grow existing customers and acquire new logos through strategic account management.
• Collaborate cross-functionally and meet bookings targets with reliable forecasting.

ASAPP delivers AI-powered customer experience solutions. It is a high-growth startup with a globally diverse team across the US, Latin America, and India, embracing hybrid and remote work.

• Drive deep adoption and business value for contact center customers by translating complex workflows into practical solutions.
• Serve as a subject matter expert on CCaaS platforms, advising on routing, omnichannel, and AI-assisted capabilities.
• Develop scalable enablement resources and one-to-many programs to accelerate product adoption and customer success.

The company provides a leading cloud-based contact center platform with AI-assisted capabilities and omnichannel solutions. It fosters a collaborative, growth-focused environment where employees are empowered to deliver meaningful customer impact.

• Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
• Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
• Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.

• Provide customer support across chat, phone, and email, resolving technical issues and product questions.
• Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
• Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.

Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.

• Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
• Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
• Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.

TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Manage a portfolio of 45-55 mid-market accounts, driving adoption, retention, and growth.
• Lead strategic success plans, QBRs, and executive briefings that tie product value to business impact.
• Run renewals and expansions end-to-end with principled negotiation and accurate forecasting.

CaptivateIQ offers a sales performance management platform for planning, managing, and optimizing sales performance. It's a fast-growing startup backed by Sequoia, ICONIQ, Accel, and Sapphire Ventures, serving companies like Netflix, Figma, and Stripe.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
• Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
• Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.

We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.