New Senior Solution Architect

Role and Responsibilities:

• Design and implement complex software solutions that meet organizational and customer needs, working with cross-functional teams.
• Lead scoping and discovery sessions with sales and clients to architect tailored solutions and create accurate Statements of Work.
• Provide technical guidance and mentorship to junior architects and engineers, leveraging strong technical acumen for process improvements.

Preferred Background:

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management in a SaaS business.
• Experience with CX, CCaaS, and/or UCaaS solutions; familiarity with creating and managing Web Services.
• Engaging personality with a consulting approach and ability to communicate technical concepts to all levels.

Compensation and Benefits:

• Pay range of $136,000 - $204,000 OTE, with eligibility for equity and short-term incentives.
• Comprehensive benefits package including Medical, Dental, Vision, Life and Disability Insurance, EAP, and 401(k) plan.
• Uncapped paid time off for exempt employees, 14 paid holidays, and unlimited PTO program.

Culture and Environment:

• Talkdesk fosters an inclusive culture where diverse perspectives drive success and every voice belongs.
• Primarily office-environment work with extended periods of sitting or standing and computer-based work.
• Committed to empowering a new kind of customer hero through innovative software and genuine acceptance.