Source Job

• You will execute integration designs and project plans, building and deploying applications using Cresta SDKs and APIs.
• You will integrate Cresta solutions with enterprise contact center platforms and maintain integrations using Go, Python, and JavaScript.
• You will partner with Customer Success Managers to triage technical issues and build strong relationships with customer technical stakeholders across APAC.

Cresta unlocks the true potential of the customer experience with a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. Born from the Stanford AI Lab, Cresta has raised over $270 million from investors including a16z, Greylock, and Sequoia, and its leadership includes top AI minds.

• Build AI-native self-service and conversational AI agents using Amazon Connect, Bedrock, and Claude.
• Engineer Connect platform solutions: contact flows, Cases, Contact Lens, routing, and analytics data lakes.
• Deliver production-grade implementations with CDK, CI/CD, testing, and observability while mentoring engineers.

Caylent is an AI-first cloud services company and AWS Premier Tier Partner helping organizations modernize technology and move AI to production. It is a fully remote global company with employees in Canada, US, and Latin America, fostering technological curiosity.

• Partner with Enterprise Account Executives to qualify opportunities and translate customer requirements into technical solutions.
• Lead discovery calls and deliver compelling product demos that demonstrate Cresta's value in contact center operations.
• Manage proof-of-concept exercises, train users, and build financial business cases to drive adoption and ROI.

Cresta is an AI platform that turns customer conversations into competitive advantages through conversational AI agents and real-time augmentation. The company has raised over $270 million from top investors like a16z, Greylock, and Sequoia, and is used by leading brands including United Airlines and Marriott.

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers, ensuring alignment with use cases and industry best practices.
• Provide guidance and hands-on support to internal teams, external partners, and customers during implementation, ensuring technical alignment and project success.
• Drive post-implementation success and customer adoption by offering strategic guidance, best practices, and actionable recommendations.

Talkdesk pioneers Customer Experience Automation (CXA), redefining how brands interact with customers through AI. The company is a global leader with a team of courageous innovators, fostering an inclusive culture where diverse perspectives drive success.

• Design and build enterprise contact center solutions using Amazon Connect and AWS serverless technologies.
• Develop AI-powered conversational experiences using Amazon Bedrock and Generative AI.
• Collaborate with client engineering teams on technical decisions, production releases, and knowledge transfer.

Oowlish is a rapidly expanding software development company in Latin America. It is certified as a Great Place to Work, offering a nurturing work environment with opportunities for professional growth and international collaboration.

• Architect and optimize self-serve AI ecosystems and onboarding pathways to maximize user independence.
• Own the end-to-end commercial lifecycle for Mid-Market customers, driving renewals, upsells, and NRR targets.
• Act as the high-level human escalation layer and deliver tailored configuration consultations for enterprise partners.

Waitwhile provides a queue management and appointment scheduling platform that helps businesses eliminate waiting lines. Trusted by 10,000 companies and backed by Allegion, it has helped over 250 million people with a collaborative culture.

• Develop, configure, deploy, and optimize AI agents using Cresta's AI platform and tools.
• Build AI agent integrations with external systems such as APIs, databases, and CRMs to ensure seamless workflow integration.
• Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI agent solutions.

Cresta builds a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to drive revenue and efficiency for customer experience channels. Born from Stanford AI Lab, the company has raised over $270 million from top investors and is led by AI industry veterans.

• Serve as first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
• Troubleshoot technical issues including AI output, logins, feature requests, REST APIs, and authentication.
• Collaborate with internal teams and document feedback to continuously improve support processes and materials.

Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.

• Work closely with pre and post-sales teams to develop solutions on the core platform using TypeScript, JavaScript, Python.
• Integrate DevRev with customer SaaS and non-SaaS systems via APIs, webhooks, and real-time communication.
• Build and deploy AI agents, automations, and dashboards to optimize performance and drive customer decision-making.

DevRev builds an AI teammate platform called Computer that unifies data sources and workflows into a single AI-ready platform. Backed by Khosla Ventures and Mayfield with over $150M raised, the company is trusted by global companies across industries.

• Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms.
• Coordinate release planning, development, testing, and releases for multiple agencies IVR enhancements.
• Provide technical support and troubleshooting assistance to customers and internal teams.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. The company retains nearly 1000 full-time professionals and has a culture of Relentless Performance.

• Act as primary point of contact for customer operational and configuration requests.
• Support implementations and deployments from initiation through production launch.
• Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams.

Sigma Software is a software company that develops AI-driven products and solutions for global customers. The company fosters a collaborative international environment and serves clients across various industries.

• Design, build, and implement advanced Conversational AI solutions for customers and partners.
• Drive complex projects from pilot to full implementation, ensuring scalable and high-performance solutions.
• Provide technical training, workshops, and best practices to empower customers and partners.

NiCE Ltd. (NASDAQ: NICE) provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is a market leader in AI, cloud, and digital solutions.

• Develop multi-agent architectures using CX Agent Studio and programmatic Code Agents with Python/TypeScript.
• Write custom code tools, tool callbacks, and leverage GECX engineering CLI for automated workflows.
• Program enterprise integrations and automate quality evaluation via CI/CD pipelines.

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience. They have 1,800+ employees and are part of TTEC Holdings, with a culture focused on employee experience and diversity.

• Lead client discovery sessions to identify business challenges, goals, and core value drivers.
• Translate complex customer requirements into future-state architectures and roadmaps, delivering customized demos and POCs.
• Address technical objections, respond to RFPs/RFIs, and partner with Account Executives to accelerate deal closures.

Twilio delivers communications solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. We are a remote-first company with a culture of connection and global inclusion, valuing diverse experiences.

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
• Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
• Communicate clearly with customers and internal teams throughout the support process.

Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.

• Serve as a post-sales technical SME on complex product integrations and custom APIs.
• Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
• Enable the team by converting insights into documentation, playbooks, and tooling for reuse.

Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.

• Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
• Leverage AI and automations to surface actionable customer insights at scale.
• Collaborate across teams to drive revenue and retention through proactive engagement strategies.

Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.

• Partner directly with strategic customers to scope, build, and ship integrations, CRM migrations, and custom configurations on Centralize.
• Act as a technical liaison, responding to security concerns, RFI/RFP responses, and implementation feasibility, while translating complex requirements into clear architecture diagrams.
• Collaborate with Product, Engineering, and Go-to-Market teams to validate feasibility, influence roadmap priorities, and shape deal strategy early in the sales process.

Centralize is a relationship intelligence platform for enterprise revenue teams, helping companies like Webflow, Brex, and Anthropic close their largest deals. We've grown 5x since last year, have raised $18M+ from NEA and Salesforce Ventures, and are backed by founders from Slack and Facebook.

• Partner closely with strategic enterprise accounts to map business-critical marketing and web workflows.
• Design and build agentic workflows using Webflow APIs, CMS, components, and emerging AI capabilities.
• Build integrations between Webflow and external platforms, and create reusable architecture blueprints.

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. The company fosters a culture of grit, craft, and quality with a remote-first team.

• Code, test, and implement products for the HRS Platform Team with a focus on AI-driven engineering.
• Integrate AI-assisted development tools like Claude Code and GitHub Copilot to increase velocity and quality.
• Collaborate with teams, perform code reviews, and mentor others on effective and responsible AI tool use.

We build world-class products that simplify operations in Legal, Risk, Compliance and HR functions. We are a globally dispersed team with a diverse and inclusive culture.