Partner directly with strategic customers to scope, build, and ship integrations, CRM migrations, and custom configurations on Centralize.
Act as a technical liaison, responding to security concerns, RFI/RFP responses, and implementation feasibility, while translating complex requirements into clear architecture diagrams.
Collaborate with Product, Engineering, and Go-to-Market teams to validate feasibility, influence roadmap priorities, and shape deal strategy early in the sales process.
Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.
Serve as a post-sales technical SME on complex product integrations and custom APIs.
Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
Enable the team by converting insights into documentation, playbooks, and tooling for reuse.
Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Design and deliver personalized, story-driven demos aligned to each prospect's goals and institutional challenges.
Partner with Account Executives to shape demo strategy that highlights value, differentiation, and real-world outcomes.
Translate complex technical capability into clear narratives for non-technical stakeholders.
Element451 is a leading AI Workforce Platform built specifically for higher education, helping colleges and universities build stronger relationships with prospective and current students. It is a remote-first company with a home office allowance and competitive benefits.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Own and deliver end-to-end TRM solutions, from understanding complex customer requirements to deploying custom architectures.
Act as the go-to technical consultant during discovery calls, documenting requirements and guiding solution design.
Develop and maintain high-quality integration resources including API documentation, reference architectures, and implementation guides.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C firm with $220M in total funding, backed by Goldman Sachs and others, operating as a distributed-first company with hubs in San Francisco, Los Angeles, New York, Washington D.C., London, and Singapore.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.
Lead technical discovery and establish prospect business challenges and technical fit before committing to a POC.
Design and deliver tailored demos that connect Mixpanel's capabilities to specific business outcomes, and run structured POCs with defined success criteria.
Own competitive technical positioning and partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to understand user behaviors and improve their products. They are a well-funded company with $277M invested from prominent investors like Andreessen-Horowitz and Sequoia, and their culture values bold bets, insight, teamwork, and customer focus.
Serve as a consultative partner, uncovering customer business objectives and mapping them to AI-driven solutions.
Lead technical discovery sessions and deliver compelling product demonstrations showcasing Cresta's AI capabilities.
Own proof-of-value engagements and run ROI workshops to connect Cresta's capabilities to quantifiable customer impact.
Cresta builds an AI platform for customer experience, combining conversational AI agents, real-time human augmentation, and conversation intelligence. The company has raised over $270 million from top investors like a16z, Greylock, and Sequoia, and is led by AI experts from Google.
Provide technical expertise to the sales team and translate business requirements into technical solutions.
Drive client engagements via discovery sessions, solution design workshops, product demos, and developer Q&As.
Guide merchants from initial pre-sales conversations through go-live, ensuring smooth integration and acting as project owner.
Primer provides a unified infrastructure for global payments, helping finance and payments teams reduce complexity and capture revenue. Backed by top investors, we are a rapidly growing, remote-first company with a collaborative and mission-driven culture.
Act as the primary technical point of contact for customers evaluating or migrating across compliance platforms.
Own technical discovery, deep-dive demos, and sandboxes for prospects and customers.
Translate technical capabilities into business value and partner with Customer Success to ensure smooth migrations.
Compliancy Group is the platform for healthcare compliance programs, consolidating every element into one connected system. They are a growing company with a collaborative, low-ego culture focused on protecting patients and providers.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.
Partner with Strategic Account Executives throughout the sales cycle to support technical discovery and solution development.
Deliver engaging product demonstrations tailored to customer missions and operational environments.
Support customer evaluations, proof-of-concept activities, workshops, and pilot programs.
Shift5 builds a data platform for onboard operational technology, delivering cybersecurity, predictive maintenance, and compliance for defense and commercial fleets. They are a fast-growing startup with a focus on mission assurance and readiness.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.
Act as the technical bridge between the ApartmentIQ product and customer challenges, driving revenue and leading powerful demos.
Own the technical relationship throughout the sales cycle, from system configuration to pilot programs and troubleshooting.
Collaborate with Sales, Product, and Engineering to translate customer pain points into product enhancements and stay ahead of industry trends.
Rentable builds industry-leading martech and data products for the PropTech space, including AI-powered marketing automation and data platforms. They are a fully remote team of 100+ based across the U.S., profitable and backed by $30M+ in funding, with a culture focused on high performance and no a**holes.
Own customer operational discovery and workflow design from prospect to pilot.
Configure and test PackageX workflows, rules, and integrations.
Manage enterprise opportunity progression and customer relationships through commercial close.
PackageX builds a physical logistics execution platform using Vision AI and workflow automation for enterprise teams. Their platform digitizes and verifies physical operations at the point of work, creating trusted evidence.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.