Customer Success Manager, Enterprise (Missouri Valley)

About the Role:

• Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption.
• Deliver regular business reviews, communicate ROI, and align on success metrics to support retention and expansion.

Who You Are:

• Skilled at building trust with stakeholders at various organizational levels, including executives.
• Action-oriented, analytical, and collaborative in approach to customer success and issue resolution.
• Strong communication skills, comfortable handling strategic discussions and technical conversations.

What You Will Do:

• Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption.
• Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues.
• Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction.