Customer Success Manager, Strategic

About the Role:

• Serve as primary partner for guiding customers through successful adoption, value realization, and strategic expansion.
• Help customers understand business goals and drive meaningful outcomes using the platform.
• Thrive in fast-paced environments with strong ownership over customer health.

Your Area of Focus:

• Manage book of customers under $20-30k ARR across designated product areas.
• Drive proactive outreach focused on adoption, retention, and early risk identification.
• Meet or exceed quarterly ARR retention and expansion quota targets.

Your Professional Qualifications:

• 1-3 years of experience managing customer relationships or implementing solutions.
• Ability to follow structured processes and drive repeatable outcomes.
• Comfort working in data-informed environments using insights to guide recommendations.