Junior Customer Success Manager

Role Overview:

• Customer-facing role with relationship ownership across a portfolio of Strategic and Scale accounts.
• Develop commercial awareness to identify risks and opportunities and route them clearly.
• Build a strong foundation in product knowledge, customer instinct, and portfolio discipline.

Key Responsibilities:

• Own the ongoing relationship with your assigned portfolio as the primary point of contact.
• Run regular touchpoints that feel like genuine conversations, not check-in formalities.
• Support Mutual Success Plans and track progress against agreed milestones.

Commercial Risk and Health Monitoring:

• Identify and escalate churn risk, dissatisfaction, and expansion potential with clear summaries.
• Monitor usage, sentiment, and health signals on a defined cadence.
• Keep Salesforce data current, accurate, and trusted.

Qualifications:

• Some experience in a customer-facing role, ideally in SaaS or operational software.
• Clear written and verbal communication and comfort using data.
• Organised, reliable, and proactive in flagging problems early.