Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Serve as the primary technical liaison for customers, ensuring successful adoption and optimization of security solutions.
Provide advanced technical support and collaborate with product and engineering teams to resolve complex customer issues.
Conduct technical account reviews, onboarding sessions, and training to drive customer success and product adoption.
The company is a cybersecurity firm that helps organizations maximize the value of advanced security solutions. It is a fast-growing, remote-first company with a culture centered on collaboration, growth, and employee empowerment.
You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.
Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.
Act as a liaison between partners and the Security Operations Center, providing exceptional customer support via phone, email, and chat.
Break down complex SOC concepts and product behavior into digestible guidance for partners, ensuring understanding during incidents.
Collaborate with internal teams to clarify detection coverage and product issues, while advocating for partner needs and improving documentation.
Huntress is a cybersecurity company that provides enterprise-grade managed security products to protect businesses. Founded in 2015, the company protects over 4 million endpoints and 7 million identities worldwide with a fully remote team.
Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.
Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Lead and mentor a team of technical account managers to drive customer success and product adoption.
Establish relationships with senior stakeholders and act as escalation point between customers and internal teams.
Work with engineering and product management to guide platform development and improve scalability.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure from cyber threats. The company is a remote-first, mission-driven team with a culture of authenticity, transparency, and trust.
Serve as a flexible technical resource for challenging customer situations, partnering with CSMs on short-term engagements.
Lead hands-on platform optimization, configuration reviews, and best-practice tuning to prevent recurring issues.
Document session recaps, advise on underused features, and surface patterns to Product and Engineering for systemic improvement.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. With 4,500+ enterprises trusting their behavioral AI platform, they foster a culture of innovation and security.
Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.
Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.
Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.
They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.
Develop relationships with multiple C-suite personas across all product sales.
Oversee client relationship mapping and orchestrate account strategy with a broad virtual team.
Act as a trusted advisor to customers, understanding their business and advising on IT roadmap.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent combine, with a focus on cybersecurity and autonomous defense platforms.
Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Lead enterprise-wide response to high-risk cybersecurity incidents as Cyber Incident Commander, directing cross-functional efforts and driving containment to resolution.
Provide executive incident leadership by delivering updates to senior leaders and supporting decision-making during incidents.
Strengthen the incident response program through post-incident reviews, root cause analysis, and continuous improvements to response plans and playbooks.
Experian is a global data and technology company that powers opportunities for people and businesses across financial services, healthcare, automotive, and more. The company has a team of 25,200 employees in 32 countries and is known for its award-winning, people-first culture.
Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
Evolve customer onboarding strategy and communicate product changes to stakeholders.
ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.